Relay services make it possible for Deaf or hard-of-hearing individuals to communicate with hearing people over the phone. Whether for personal or business purposes, these services ensure equal access to phone conversations. All calls are handled with strict confidentiality.
How Relay Services Works
Video Relay Services
VRS allows Deaf or hard-of-hearing individuals who use American Sign Language (ASL) to communicate with hearing individuals via video. Instead of typing on a TTY, the Deaf person signs to a certified ASL interpreter using a video phone or video app. The interpreter then speaks to the hearing person on a regular phone line. When the hearing person responds, the interpreter signs their words back to the Deaf person.
VRS is free to use for the Deaf or hard-of-hearing caller and is one of the most popular communication tools in the Deaf community.
Why VRS is Preferred:
•
Deaf people can use their natural language, ASL.
•
Facial expressions and body language can be fully conveyed.
•
Conversations feel more natural and flow quickly, similar to voice calls.
•
Callers can interrupt, ask questions, and speak in real time.
Voice Callers: How to Use VRS
If a Deaf person is calling you through VRS, here’s what to expect:
1.
You will receive a call that begins with:
“Hello, this is [Name] from [Company] Video Relay Service. I’m interpreting a call for a Deaf individual. Have you received a relay call before?”
2.
Do not hang up. This is not a telemarketing call—it’s a real conversation with a Deaf person.
3.
Speak directly to the Deaf person, not the interpreter. For example, say:
“Hi Maria, it’s nice to hear from you,” instead of “Tell Maria I said hi.”
4.
The interpreter will sign what you say to the Deaf person and then voice their response to you.
